Returns Policy

Returns Policy

At Elliot Martin, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward returns policy to make the process as seamless as possible. Please read the following information carefully to understand our returns procedure:

Refund Policy: We offer a full refund to every customer who is not satisfied with their purchase. You have 14 days from the date of delivery to claim a refund. To initiate the refund process, please contact us via email at contact@elliotmartinformal.com or send us a WhatsApp message at +971585267462. Our customer service team will guide you through the process.

Return Procedure:

  1. Contact us within 14 days of receiving your order to request a refund.
  2. Once your refund request is approved, you will be provided with instructions on how to return the item.
  3. Please ensure that the item is unworn, undamaged, and returned in its original packaging.
  4. Send the package to our warehouse address: Shed 5B, 7A Street, Al Khabaisi, Deira, Dubai, UAE.

Refund Process: Once we receive the returned item and verify its condition, we will initiate the refund process. Please allow up to 7 business days for us to process your refund. Refunds will be issued to the original method of payment used for the purchase.

Exceptions: Please note that certain items may not be eligible for return or refund due to hygiene reasons or if they have been personalized or customized specifically for you. In such cases, we will clearly state the exceptions in the product description.

FAQs: Q: How long does it take to receive my refund? A: Once we receive the returned item and verify its condition, we will initiate the refund process. Please allow up to 7 business days for the refund to be processed and reflected in your account.

Q: Do I need to pay for return shipping? A: Yes, customers are responsible for the cost of return shipping unless the item received is damaged or defective.

Q: Do you offer exchanges? A: We offer exchanges on Polkadot and Animal Print ties only. Please note that exchanges are not available for 100% silk ties.

Q: What if I received a damaged or defective item? A: If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs.

Q: Can I return an item if I changed my mind? A: Yes, you can return an item if you changed your mind within 14 days of receiving your order. However, please ensure that the item is in its original condition with all tags attached.

If you have any further questions or concerns, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Elliot Martin is nothing short of excellent.

Thank you for choosing Elliot Martin for your shopping needs. We appreciate your business!